Terms of service

General terms and conditions of maskalia

(valid from: 01.01.2020)


Our company named in the imprint , Shop plus plus GmbH, operates the virtual shop "maskalia".

  1. General

The general terms and conditions apply to the sale and delivery of goods by our company. Our company delivers the goods worldwide.   By clicking the checkbox in the shopping cart before submitting the order “agree to the terms and conditions.” The buyer agrees to these general terms and conditions and is bound by them. Our range of offers is non-binding. The order of the fully legally competent customer (persons over the age of 18) represents an offer to conclude a purchase contract. The confirmation of the receipt of the order in accordance with § 10 Para. 2 ECG that we subsequently sent does not in itself constitute acceptance of the offer The purchase contract is only concluded as soon as we deliver the ordered goods, by sending a second email as order confirmation or by other acceptance of the customer offer. All offers on our website are subject to change, non-binding and only available while stocks last.

  1. Order process, order correction, order cancellation

If you have selected the desired product, you can do so without obligation by clicking the button   [in the cart]   Add to Cart. You can view the contents of the shopping cart without obligation at any time by clicking the button [Go to shopping cart]. You can download the products at any time by clicking the button   [Remove]   remove it from the shopping cart. If you want to buy the products in the shopping cart, click the button   [Cashbox].   Then please enter your details. You do not have to register to place an order. Your data will be transmitted encrypted. After entering your data and selecting the type of payment and delivery, you can go to the button   [Check Order]   to the order page, where you can check your entries again. By clicking the button   ["Pay now"]   complete the ordering process. You can correct your entries by clicking on the "Back to payment" link. The ordering process can be canceled at any time by closing the browser. Immediately after your payment, we will send you the order confirmation by email.

  1. Contract languages

The content of the contract, all other information, customer service, data information and complaint handling are offered in German, English and Spanish.

  1. Prices

The prices apply at the time of the order including statutory VAT plus all expenses incurred with the shipping. They can be seen in the shopping cart before the contract is concluded and then in a contract confirmation sent to the customer. If export or import taxes become due in the course of the dispatch, these are also borne by the customer (information on this can be obtained from your responsible customs office).

  1. Right of withdrawal

Consumers KSchG have the right to cancel this contract within fourteen days without giving reasons. See our cancellation policy for details .

  1. payment

We accept the following payment methods:

  • Credit card   (Eurocard / MasterCard, Visa)

When you submit the order, you provide your credit card details and the credit card company carries out an authorization check. After your legitimation as a legal cardholder, the payment transaction is carried out automatically and your card is debited. When paying by credit card, the customer provides the following data: cardholder, card number, credit card company, expiry date, CVV code. The data are transmitted via SSL encryption with at least 128 bit keys and are therefore not visible to unauthorized persons. You can find more information in our   Data protection declaration .

  • Direct transfer   (Sofort by Klarna)
After placing the order, you will be forwarded to the website of the online provider Sofort GmbH . In order to be able to pay the invoice amount via Sofort GmbH , you must have an online banking account with PIN / TAN procedure activated for participation in Sofort GmbH , legitimize yourself accordingly and confirm the payment instruction to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort GmbH and your account will be debited.
    • PayPal

    In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

    1. Retention of title

    We reserve ownership of the delivered service or goods until all payments from the business relationship with the customer have been received. If the customer sells goods subject to retention of title, he must also pass on the retention of title. The customer must immediately notify third parties of access to our goods subject to retention of title. Pledges, transfers by way of security and the like of the goods subject to retention of title are only permitted with our prior consent. If payment is not made immediately after a reminder after a reminder, our goods subject to retention of title must be surrendered immediately. The return costs are borne by the customer.

    1. privacy

    The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003). This data protection declaration serves to provide information about the type, scope and purposes of the collection and processing of your data. You can find more information in our privacy policy .

    1. Data security

    Your contract data is encrypted and transmitted over the Internet using the SSL method. We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons.

    1. Rights as a data subject

    You have the right to information about your personal data, as well as the right to correction or deletion or restriction of processing. You can also object to the processing and have the right to transfer your personal data in a structured, machine-readable form. For all rights mentioned, please contact the contact person of the person responsible.

    1. Right to lodge a complaint

    You also have the right to lodge a complaint with a supervisory authority. For Austria, this is the Austrian data protection authority, Barichgasse 40-42, 1030 Vienna, phone: +43 1 52 152-0, email: dsb@dsb.gv.at, web: https: //www.dsb.gv. at/.

    1. Warranty, liability, guarantee

    The guarantee is based on the statutory provisions. It is limited to the statutory period of 24 months from the time the buyer takes delivery of the goods. In the event of justified complaints, either free replacement or improvement will be made, for which a reasonable period must be allowed. If an exchange or an improvement is not considered (not possible, too much effort, unreasonable, delayed delivery, etc.), the buyer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (change). Defects that occur should be reported if possible upon delivery or after they become visible, whereby failure to disclose them upon delivery or once they become visible has no influence on the customer's warranty claims. If the purchase is a commercial transaction (B2B) for the customer, he must examine the goods no later than 2 weeks after receipt and notify us immediately if a defect is found. Our company is only liable for damage caused by intent and gross negligence. This does not apply to personal injury or consumer business. The existence of slight or gross negligence, unless it is a consumer business, has to prove the injured party. The replacement of (defect) consequential damage, as well as other property damage, pecuniary damage and third party damage against the customer, unless it is a consumer transaction, is excluded. The guarantee is to be asserted at the guarantor (at the manufacturer / sometimes also at the seller, if this is the manufacturer) and takes place according to its regulations. The statutory warranty is not restricted by the use of the guarantee. When the goods are shipped from consumer shops, the risk of loss or damage to the goods only passes to the consumer as soon as the goods are delivered to the consumer or to a third party determined by the consumer and different from the carrier. However, if the consumer himself has concluded the contract of carriage without using any of the options proposed by us, the risk passes to the carrier as soon as the goods are handed over.

    1. Applicable law, place of jurisdiction

    The contracting parties agree on the application of Austrian law. If the consumer is domiciled or ordinarily resident in Germany or is employed domestically, the only jurisdiction to bring an action against him is the jurisdiction of the court in whose jurisdiction the domicile, habitual residence or place of employment lies; this does not apply to legal disputes that have already arisen. The United Nations Convention on Contracts for the International Sale of Goods and all provisions relating to the United Nations Convention on Contracts for the International Sale of Goods are expressly excluded. Our place of jurisdiction is agreed for contracts with companies.

    1. Place of performance for business transactions

    The place of performance for all services from the contract is our company headquarters.

    1. copyright

    All messages, graphics and the design of our website serve exclusively the personal information of our customers and are protected by copyright.

    1. Arbitration board

    We undertake to participate in the dispute settlement procedure of the Internet Ombudsman: www.ombudsmann.at

    More information on the types of procedures at   www.ombudsmann.at .

    The OS platform can also be used to resolve disputes with our company:   https://ec.europa.eu/consumers/odr

    Our email address: info @ maskalia. com

    1. delivery

    The delivery takes place with a transport company chosen by us. If not all ordered items are immediately available, the immediately available items will be delivered immediately and others as soon as they are available. However, the delivery costs are only charged once per order, even for partial deliveries.

    1. Shipping
    Our shipping costs can be seen by clicking here .
    1. Storage of the contract

    The contract text will be saved by us and will also be sent to you with the order confirmation by email immediately after your order and can be printed out. In this email there is also a button link with which you can call up your order at any time.

    1. miscellaneous

    Claims for recourse within the meaning of the Product Liability Act are excluded, unless the person entitled to recourse proves that the error was caused in our sphere and was at least grossly negligent. The contractual partner waives the option of offsetting. However, this does not apply to consumers.

    Voluntary guidelines for behavior: www.guetezeichen.at